Terms and Conditions
We are Lighthouse Adventure Travel and we look forward to the opportunity to act as your booking agent for your travel needs. These terms and conditions (the “Agreement”) describe what you are legally entitled to expect from us when you purchase travel-related services through us, in addition to your obligations as a client. The terms “agency”, “we”, “us” and “our” refer to Lighthouse Adventure Travel. The term “you” refers to the client visiting our website, booking a reservation through us or using our other services.
In our offer, you will be able to find a variety of travel-related products from different suppliers and service providers (“Suppliers”). Each Supplier has its own terms and conditions that are applicable to your particular arrangements in addition to our general terms and conditions. Therefore, you should make sure that you understand them. Lighthouse Adventure Travel is acting as an intermediary or a “Booking Agent” for some products and services that are not directly supplied by us. As an example, air carriage and ground transportation, hotel accommodations, meals, tours, cruises, etc. We are not a co-vendor of such products and services. You will be entering into a separate contract with such Suppliers in connection with such products and services. You may be charged additional sums by Lighthouse Adventure Travel to offset increased fees, fuel surcharges, taxes, and fluctuations in foreign exchange markets or any combination thereof. Acceptance of these terms and conditions hereby consent you to any post-purchase price increases. In other words, you authorize Lighthouse Adventure Travel to charge your credit card for such additional amounts.
Payments and Deposits
Prices are per person in Croatian Kuna. Due to fluctuation in exchange rates, prices published in foreign currencies may not be accurate. When settling the final payment, current Euro/USD – Kuna exchange rates will be used. Payment can be made by credit card or bank transfer. We accept all major credit cards through PayPal services, through secured PayPal’s encrypted service systems. If you do not want to pay with a debit/credit card through our online services, you can also pay for your deposit/trip with a bank transfer. Secondly, feel free to contact us for instructions for doing so. Reservations for week-long tours will be held for 3 weeks pending receipt of a 300€ deposit. Confirmation will be sent upon receipt of your reservation form and 300€ deposit payment. Your deposit invoice and a credit card or bank transfer receipt serve as final confirmation. Any deposits from you are non-refundable. For tailor-made tours, the required deposit for the tour reservation is 30% of the total tour price.
A deposit payment enables us to hold a reservation for you but does not guarantee the price. The price can only be guaranteed once we receive full payment and other travel documents have been issued, subject to any terms and conditions of the Supplier. Upon the provision of your payment information, you are authorizing us to make the payment arrangements with the corresponding Suppliers.
After full payment, the conditions of the contract with your Supplier may permit them to increase the cost of your arrangements. If we are acting as your Booking Agent, we will pass on any such increase to you as we become aware of such increase. If we have arranged a package, changes in transportation costs including the cost of fuel, taxes, fees and exchange rates mean that the price of your travel arrangements may change.
The balance due must be paid no later than 45 days prior to the beginning of the service for multi-day trips and packages.
Our general practice is to send documents to our customers electronically whenever possible. To clarify, we are trying to consider the environment before any kind of printing. We reserve the right to charge an administration fee should you request such documents as a hard copy.
Should you, for any given reason, decide to cancel your arrangements, you may be entitled to a partial refund. In addition to the cancellation terms and conditions of your Supplier(s), our standard fees will apply. They may be outlined on your receipt or booking confirmation. If you decide to cancel arrangements before the balance due date, any deposits paid are non-refundable. Furthermore, if the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.
Your contract with your Suppliers may allow them to cancel or amend bookings. If we are your Booking Agent, we will make sure that you are promptly notified about any significant changes. That is to say, once we become aware of them and if there is time before your departure. However, we accept no liability for any changes or costs incurred that may result. All cancellations by the Client must be in writing – by email or fax.
Cancellation charges per person (percentage of total arrangement price) are as following:
– 30 or more days prior to arrival, the Agency will withhold 10% of the tour price
– 29 – 22 days prior to arrival, the Agency will withhold 25% of the tour price
– 21 – 15 days prior to arrival, the Agency will withhold 40% of the tour price
– 14 – 8 days prior to arrival, the Agency will withhold 80% of the tour price
– 7 – 0 days prior to arrival, the Agency will withhold 100% of the tour price
– No show, the Agency will withhold 100% of the tour price
Your Acceptance of Our Terms and Conditions
By booking your arrangement with us or using our website, you are agreeing to be bound by the terms of this Agreement. Furthermore, any additional terms and conditions of any Supplier that are applicable to your booking, travel arrangements or use of any website content. You agree on behalf of yourself and those you represent to comply with all such terms and conditions. Subsequently, this is also including the payment of all amounts when due.
Additionally, you agree that any violation of any such terms and conditions may result in:
(a) The cancellation of your reservation or purchase.
(b) Your forfeiture of any monies paid for your reservation or purchase.
(c) You being denied access to the applicable travel-related product or service and.
(d) Our right to debit your account for any costs we incur as a result of such violation.
You represent and warrant that:
(a) You are of sufficient age to use our services and website and can create binding legal obligations in connection with your use.
(b) You are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf.
(c) The information supplied by you or members of your group is true and correct. Responsibility for informing such other persons of all terms and conditions applicable to their travel arrangements is yours. You understand that you are financially responsible for any use of our services or website. This applies to you and those using your name or account.
Cancellations and Changes Made by Lighthouse Adventure Travel
The itineraries are subject to change depending on group abilities and preferences, weather conditions, water levels, force majeure, special events of interest and similar. For the client’s safety and comfort reasons, the Agency reserves the right to alternate programs without prior notice.
Therefore, in a case of major changes or cancellations, the Agency will advise the Client as soon as possible and provide the following options:
a) Client may accept a new departure date or destination offered by Lighthouse Adventure Travel.
b) Client may accept a replacement package/excursion of equivalent or closely similar itinerary.
c) Client may cancel his/her booking altogether and receive a full refund of the money paid. The Client is obligated to inform the Agency of his/her decision within 7 days of the offer. If the Client does not, the Agency will book a replacement trip/excursion.
The Client provides personal information of his/her own free will. Personal information is required for processing requested services. The same information shall be used for inter-communication. Lighthouse Adventure Travel is under obligation that the personal information of the Client will not be taken out of the country or given to a third party except for the purpose of carrying out requested services. The exception of passing on personal information to third parties refers to cancellation insurance. Secondly, insurance against accidents and illness, insurance of lost luggage and health insurance for the duration of the trip both locally and abroad. So should the Client request insurance, the personal information of the Client will be passed on to the insurance company. The personal information will be kept in a database in accordance with the management’s decision on the method used for collecting, processing and securing personal information.
If the Agency’s services are incomplete or executed below standard, the Client will have the right to demand proportional compensation by doing the following:
a) Claim, on the spot, inappropriate service rendering to the Agency’s representative. The Client is obliged to co-operate in goodwill in order for the causes of the complaint to be eliminated.
b) No later than eight days upon the return from the trip, the Client is obliged to submit a written complaint. It can be sent via email, with submitted written confirmation made by our representative as well as possible bills for additional expenses. After the expiry of the eight days upon return deadline, your complaints shall not be taken into consideration.
c) The Agency is obliged to hand in a written Decision regarding your complaint within 8 days upon the receipt of the complaint in question.
d) Before the Agency hands in the Decision, the Client shall waive any mediation offered by any other person or court.
He/she shall relinquish the right to make information public and available to the press, online community, etc. The Client is entitled to compensation in the amount of real value of services that have not been provided. Additionally, the highest indemnity per complaint may add up to the amount of the tour price. Finally, should the Client not be satisfied with the manner in which her/his complaint was handled, she/he has the right to judicial arbitration. The Client and the Agency will strive to settle possible lawsuits in the application of this Agreement. After that, if an agreement cannot be reached, the issue will become subject to the decision of the Zagreb Court jurisdiction, under the authority of the laws of the Republic of Croatia.
Travel Documents and Destinations
It is your responsibility to ensure that all of the details on your travel documents are correct. Please, do bring to our attention any errors or any kind of discrepancies immediately. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage, etc. Prior to booking international travel, we recommend that you review any U.S. Government’s prohibitions, warnings and advisories applicable to your destinations. By offering travel to any particular destination, we do not represent that travel in such a destination is safe or without risk.
Visa and Passport Requirements
It is your responsibility to fulfill the passport, visa and other immigration requirements applicable to your itinerary. You should confirm these with the relevant embassies/consulates. Lighthouse Adventure Travel does not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.
Use of Our Website and Services
You agree you will only use our website or services to make legitimate reservations or purchases and not make speculative, false or fraudulent reservations or reservations in anticipation of demand.
Without our prior written permission, you may not:
(a) Access, monitor or copy any content or information on our website using any “robot”, “spider” or other automated or manual device or program.
(b) Deep-link to any portion of our website.
(c) “Frame” or incorporate any portion of our website into any other website.
Our website may contain links to third-party websites that we provide only as a convenience to you. You should take precautions to ensure that whatever links you access are free of viruses, worms, Trojan horses or other destructive mechanisms. The existence of these links does not imply that we endorse such websites or any included content. Therefore, we are not responsible for such websites or content or any data privacy practices of such websites.
You agree to indemnify Lighthouse Adventure Travel and our affiliates, our Suppliers, and any such parties’ officers, directors, employees and agents from and against any claims, causes of action, demands, losses, damages, or other costs, (including reasonable legal and accounting fees) brought by you or third parties as a result of:
(a) Your breach of this Agreement.
(b) Your violation of any law or rights of any third party or.
(c) Your use of our website.
We are acting as an independent contractor and no joint venture, partnership or employment relationship exists between you and us or our Suppliers as a result of this Agreement or your use of our website. We reserve the right at any time to modify this Agreement without prior notice to you. Please refer to our website at https://lighthousecroatia.com from time to time to review the most current version of the Agreement. Your continued access or use of our website or services signifies your acceptance of the modifications to the Agreement. You may not assign your rights or obligations under this Agreement to any third party.
Limitations of Liability
Lighthouse Adventure Travel is not responsible for physical injury, illness, or personal property damage or loss incurred by guests. Furthermore, the Agency also reserves the right to make itinerary modifications due to weather or rough seas, to improve the trip quality, or to accommodate the well-being and comfort of guests. According to the Tourism Services Act, Lighthouse Adventure Travel will have a signed agreement with the insurer against liability for any kind of damage caused to the Client. The damage can be done by failing to meet, partially failing to meet or meeting in neglected manner obligations relating to the trip.